Refund and Cancellation Policy

1. General Policy

As ISDM NxT primarily provides digital and service based educational offerings, refund and cancellation requests are evaluated as per this policy and specific program commitments shared at enrollment.

2. Eligible Cases

Duplicate transaction or excess debit due to payment error.
Payment successful but enrollment/service not provisioned due to internal failure.
Program cancellation by ISDM NxT where alternate arrangement is not accepted by learner.

3. Non-Eligible Cases

Change of mind after successful enrollment and onboarding completion.
Non-attendance, inactivity, or voluntary discontinuation after batch/course activation.
Any request outside the timeline defined in written offer terms for a specific program.

4. Cancellation and Refund Timelines

Step	Timeline
Raise request with payment reference	Within 7 calendar days of transaction (unless program-specific terms apply)
Initial acknowledgement	Within 2 business days
Decision communication	Within 7 business days from complete documentation
Approved refund settlement	Within 7-10 business days to original payment method

5. Refund Mode

Approved refunds are processed back to the original payment source used during checkout. Gateway and banking timelines may vary based on payment method and issuing bank.